Epson still blinking or printing blank after a waste ink reset — causes and fixes
Updated 2026-07-07 · VNIT — 10 years repairing printers & laptops · Nationwide support
You just reset the waste ink counter, but the Epson still blinks two red lights, or now prints blank pages? These are two different situations that both come up after a DIY reset. Here is why, and how to fix each — if it still won’t clear, VNIT checks and resets it correctly, From 150,000₫ (~US$6), pay only after it prints again.
Still blinking after reset — why?
- You did not power cycle the printer — this is the most common reason by far. The reset is written to the printer, but the error stays on screen until the printer restarts. Switch it off with its own power button, wait about 10 seconds, switch it on. Do this before assuming anything failed.
- Wrong counter reset: the machine has several counters (main pad, platen pad) — reset the wrong one and it still reports the error. Reset the matching counter.
- The error came back after a few days: that is different from never clearing. A trial reset to 80% clears the error immediately but leaves the counter near the top, so it returns sooner — take it to 0% for a lasting fix.
- Hard-locked chip box (C9345): software cannot clear the chip counter — see hard-locked box; the box/chip must be handled.
- Blinking from another fault: paper jam or out of paper — not a waste ink error at all. Tell the light patterns apart in two red lights blinking.
Prints blank after reset — causes
- Clogged printhead / dried ink: common on printers left idle — run head cleaning a few times, then a nozzle check.
- Empty ink or air in the lines: check the tanks; re-prime if the ink flow is broken.
- Transport valve/lock not released (CISS): if the valve is closed, ink cannot flow.
- A counter reset does not affect print quality — so blank output is an ink/printhead issue to fix separately.
Quick self-checks
- Print a nozzle check to see which colour is clogged.
- Run head cleaning 2–3 times, re-testing between runs (don’t overdo it at once).
- Check ink and valves — tanks not empty, transport valve open, no broken ink flow.
- Confirm the right machine — a hard-locked chip model needs the box/chip, not just a software reset.
Still not fixed — let VNIT check it
If it still blinks or prints blank after a power cycle, it may be the wrong counter, a hard-locked chip box, or a printhead/hardware issue. Send your model and a photo of the error on WhatsApp: VNIT re-resets it correctly with its own tool and checks the printhead/ink — From 150,000₫ (~US$6), pay only after it prints again. See the remote reset service.
Download is free, and reading your printer's model, serial and waste ink pad counter costs nothing — you only pay when you decide to reset. A single reset key is US$6 — good for one reset on one printer. Supports 1115 Epson models, no installation needed.
VNIT has its own reset tool and zeroes the waste ink pad counter directly for most common Epson models — you do not need to buy a WIC key. Our technician connects via UltraViewer/TeamViewer, resets safely and advises you on the pad — From 150,000₫, with warranty. Available anywhere in Vietnam, no need to carry the printer to a shop.